Quality Service
Quality Service to Customers: A Key to Success
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the three phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
"As a member of Mark's President's Club, I was continually challenged to expand my ability to be effective in my sales role and given the classroom instruction as well as practical role plays in class to achieve better results. Mark has a creative teaching style and the benefit of being with other students to help practice and critique the techniques as we practiced them is invaluable. He has been out there in the sales world and brings that experience to bear. I am now able to be more effective both in getting appointments with cold calls or warm referrals and I am also being more productive once in the meeting.
Pam Leinmiller